Terms and Conditions

1. Who we are

Morabeza Services (“Morabeza”, “we”, “us”, “our”) is the trading name of Ailton Moreira, who provides digital services to small and mid-sized businesses, including paid advertising management and outcome-oriented AI revenue systems. “You” or “Client” means the person or entity accessing this website or purchasing our services.

Legal name: Ailton Moreira, trading as Morabeza Services (personal brand)
Registered address: Braga, Portugal
Tax ID (NIF): provided on invoices / recibos verdes only (not published on this site)
Contact email: contact@morabezaservices.com

2. Agreement to these Terms

By accessing this website, submitting a contact or booking request, or accepting a written proposal, statement of work (SOW), invoice, or order confirmation from us, you agree to these Terms and Conditions, our Privacy Policy, and our Cookie Policy.

If you engage us on behalf of a company, you represent that you have authority to bind that company. If you do not agree, do not use the site or our services.

Where a signed SOW, proposal, or order form conflicts with these Terms, the signed commercial document controls for that engagement, unless it expressly says otherwise.

3. Website use

You may use this website only for lawful purposes. You must not:

• attempt to disrupt, scrape abusively, or reverse-engineer the site;
• submit false, misleading, or automated spam through forms;
• use the site to infringe others’ rights or applicable law;
• bypass security, reCAPTCHA, or access controls.

Website content is informational. Service availability and published fees may change. The pricing page and any written quote govern commercial fees for an engagement.

4. Our services

Depending on what you purchase, our services may include:

• Ads management — stewardship of paid campaigns, tracking hygiene, reporting, and optimisation. Media budget is paid by you to the ad platforms and is not included in our fees.
• SMB AI Revenue Systems — design, configuration, and stewardship of outcome-first systems that address scoped revenue leaks (for example quote follow-up, no-show fill, reactivation, invoice acceleration).
• Related discovery, onboarding, training, and monthly stewardship as described in your plan tier and SOW.

We do not provide legal, tax, accounting, medical, or regulated financial advice. AI and automation outputs support your operations; you remain responsible for business decisions.

5. Engagement process

5.1 Discovery

Discovery calls (including bookings via Calendly or similar) are typically free and non-binding. They help us understand your leak, industry, and whether ads, AI systems, or both should go first.

5.2 Proposal and kickoff

An engagement starts when you accept our written proposal/SOW (email acceptance may suffice) and, where required, pay the stated setup fee or first invoice. Scope, deliverables, plan tier, fees, timeline, and success metrics will be set out in writing.

5.3 Changes

Material scope changes require a written change order and may adjust fees and timelines.

6. Fees, invoices, and payment

6.1 Fee structure

• Setup is a one-time fee for onboarding and kickoff for the selected plan.
• Monthly fees cover ongoing stewardship for the selected ads and/or AI plan tier.
• Published list prices appear on /pricing in euros and exclude VAT or other taxes where applicable.

6.2 Media and third-party costs

Advertising media spend, SaaS subscriptions, messaging providers, and similar third-party costs are yours to pay directly unless we expressly agree to recharge them.

6.3 Payment terms

Invoices are due as stated on the invoice (commonly upon receipt for setup, and in advance for monthly retainers). Late amounts may pause work after written notice.

6.4 Bundles

Any ads + AI bundle discount applies only as confirmed in writing and typically affects combined monthly stewardship, not setup fees, unless stated otherwise.

7. Client responsibilities

• provide accurate information and timely feedback;
• grant necessary access to ad accounts, analytics, CRMs, calendars, messaging tools, websites, and brand assets;
• ensure you have rights to materials and customer data you ask us to use;
• comply with advertising policies, privacy laws, and industry rules (including consent for outreach where required);
• keep credentials secure and notify us of security issues promptly.

8. Ads management specific terms

• You remain the owner/admin of ad accounts unless otherwise agreed. We act as a steward under your authorisation.
• Platforms may change policies or auctions; we manage campaigns in good faith toward agreed goals but do not control platform algorithms.
• You are responsible for landing page legality, offer claims, and fulfilment of what your ads promise.
• Platform suspension or rejection of ads does not entitle you to a refund of stewardship fees already earned for work performed.

9. AI revenue systems specific terms

• Systems are configured for your scoped use case as listed in the SOW.
• You must review outbound messages, quotes, schedules, and financial workflows before or as they go live.
• AI-generated drafts, predictions, or recommendations may be incomplete or incorrect—use human review for high-stakes decisions.
• You warrant that customer contact lists and personal data used in messaging flows were collected and may be processed lawfully.

10. No guarantee of specific results

Portfolio outcomes and marketing examples are illustrative, not warranties. Metrics depend on your offer, market, budgets, operations, and third-party platforms. We commit to professional effort and SOW deliverables—not to a specific financial result.

11. Intellectual property

11.1 Your materials

You retain ownership of your pre-existing trademarks, content, customer data, and materials. You grant us a limited licence to use them solely to perform the services.

11.2 Our materials

We retain ownership of our frameworks, prompts, playbooks, templates, and know-how. Upon full payment, you receive a non-exclusive licence to use deliverables created specifically for you under the SOW for your internal business purposes.

11.3 Portfolio use

Unless you opt out in writing, we may refer to your business name and a high-level description of the engagement in our marketing, without disclosing confidential metrics.

12. Confidentiality

Each party must keep the other’s non-public business information confidential and use it only to perform under the engagement, except where disclosure is required by law or already public through no fault of the receiving party. This duty survives termination for three (3) years, or longer for trade secrets as allowed by law.

13. Data protection

Personal data is handled as described in our Privacy Policy. Where we process your customers’ data inside an AI system on your instructions, you are typically the controller and we act as a processor under a data processing agreement where required.

14. Third-party tools and platforms

Services may depend on advertising platforms, messaging apps, Calendly, Resend, Google reCAPTCHA, Vercel hosting, analytics, and AI model providers. We are not responsible for their outages, policy changes, or data practices. Your use of those tools remains subject to their terms.

15. Term, suspension, and termination

Monthly stewardship continues month-to-month or for the fixed term in your SOW. Either party may terminate monthly retainers with thirty (30) days’ written notice unless a longer commitment was agreed.

We may suspend or terminate immediately for non-payment after notice, material breach, unlawful use, or insolvency. You remain liable for fees owed for work performed and for the notice period.

16. Refunds and cancellations

• Discovery — free; no payment to refund.
• Setup fees — generally non-refundable once kickoff work has started, except where required by law or if we cancel before commencing work.
• Monthly fees — billed for the stewardship period; unused days are not prorated unless we agree in writing or law requires it.

17. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, lost profits, lost revenue, lost data, or reputational damages.

Our total aggregate liability arising out of an engagement will not exceed the fees you paid us for that engagement in the three (3) months before the claim. Nothing excludes liability that cannot be excluded under applicable law.

18. Indemnity

You will defend and indemnify Morabeza Services against claims arising from your offers and advertising claims; your customer data or messaging; your breach of law or these Terms; or third-party IP in materials you supply.

19. Changes to these Terms

We may update these Terms by posting a new version at /terms.html and revising the “Last updated” date. Continued use of the site or services after the effective date constitutes acceptance, except where mandatory law requires explicit consent.

20. Governing law and disputes

These Terms are governed by the laws of [Jurisdiction — e.g. Republic of Cabo Verde / Portugal], without regard to conflict-of-law rules. Courts of [City / Venue] have exclusive jurisdiction, except for injunctive relief to protect IP or confidentiality.

Before filing a claim, the parties will attempt good-faith resolution within thirty (30) days of written notice of dispute.

21. Contact

Questions about these Terms: Contact Morabeza Services, or email the contact email in Section 1.

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